Frequently Asked Questions

Giclee print refers to a high-quality reproduction of original artwork, using an inkjet printer and archival-quality inks and papers. Giclee prints are valued for their color accuracy, longevity, and detail representation, making them popular among artists and art collectors.

While both are high-quality prints, the primary difference lies in the paper used and the intended use. Photo Prints are produced on photographic paper, perfect for photographs, while Giclee Prints use fine art paper, often preferred for reproductions of artwork.

These are canvas prints where the image extends around the edges of the frame, providing a seamless, professional finish. This type of print is ready to hang without the need for additional framing.

Loose Canvas Prints are not stretched or framed upon printing. Instead, they are delivered as a roll, providing you the flexibility to frame or display them as you see fit.

Foam Board Prints are prints mounted onto a foam board. The foam board gives the print rigidity and support, making it an excellent choice for presentations, framing, or temporary displays.

Packaged Prints are a set of prints that are packaged together, typically for the purpose of reselling. These are perfect for artists who want to sell multiple prints of their work in an easy, organized format.

The size of your print largely depends on the purpose and the space where it will be displayed. Larger sizes work well for main pieces, while smaller sizes are ideal for complementing larger works or filling smaller spaces.

We recommend high-resolution images in JPEG, TIFF, PSD or PNG format for the best print quality.

First you must select which product you would like to order from our products page. Once are on the product page simply click on the order button at the top right of the screen, this will take you to the upload page for that product. Click on ‘Select Images’ or drag and drop your file into the designated box. Your uploaded file will appear in the ‘Your Uploaded Files’ section.

Production times can vary depending on the product. However, most orders are typically ready for shipping within 3-5 business days.

We offer several shipping options ranging from standard to 2nd Day Air. You can choose your preferred option during checkout.

Handle your prints with clean, dry hands. Avoid hanging them in direct sunlight or in high humidity areas. Regular dusting with a soft cloth is usually enough for maintenance.

Yes, we offer custom sizing options for many of our print types. The custom size selection tool is available at the bottom of the sizing list during the order process.

Matte finish has a non-reflective surface which often gives a more professional or fine art feel, while glossy finish has a shiny surface, enhancing the colors and making the image pop.

Absolutely! We offer automatic volume discounts on orders of 2 or more. For  quantities larger than 250 please contact us for assistance.

Your satisfaction is our priority. If you’re not happy with your print, please contact us and we’ll work to rectify the situation.

Yes, digital artwork can be printed on any of our products. Ensure the file is high-resolution (300ppi) for the best results.

Absolutely! If you need assistance at any stage of the process, feel free to contact us. We’re here to help.

Currently, we offer stretcher bar framing options for our Gallery Wrapped Canvas Prints. For other print types, they’ll be delivered ready for you to frame as per your preference.

Placing an order is straightforward. Browse our products and select your preferred print type. Upload your artwork, choose your size and finish options, and add the product to your cart. Once you have added all of the products to your cart that you wish to order, proceed to checkout, enter your shipping and payment details, and complete your checkout.

We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.

Processing times can vary depending on the product and order size. However, most orders are typically ready for shipping within 3-5 business days.

Please contact us as soon as possible if you need to make changes to your order. We’ll do our best to accommodate your request if the order has not yet been processed.

If you need to cancel your order, please contact us immediately. Orders that have not been processed can be canceled and fully refunded.

Coupon codes are entered at the end of the order process, right before you enter in your payment information. Below is a screenshot of the field used to enter the coupon codes.

Unfortunately, we do not have the ability to add coupon code discounts to orders that have already been placed.

Yes, once your order has been shipped, we’ll provide you with a tracking number by email. You can use this number to track the delivery status of your order.

We offer several shipping options ranging from Standard to 2nd Day Air. You can choose your preferred shipping method during checkout. Please visit our shipping page for more info.

Our prints are carefully packaged to ensure they reach you in perfect condition. Depending on the size and type, they may be shipped flat or in a durable mailing tube. Typically, orders with loose prints that are larger than 16×22 might be rolled for shipping depending on type and quantity.

Yes, we do offer Standard International Shipping to 34 countries. Please note that shipping costs and delivery times can vary depending on the destination. Please visit our shipping page for more info.

If your print arrives damaged, please contact us immediately with photos of the damage. We’ll work with you to replace the damaged print.

If your order is lost in transit, please contact us. We’ll investigate with the courier and if we determine that your order is indeed lost, we’ll arrange for an immediate reprint.

We stand by the quality of our products. If you’re not satisfied with your print, please contact us to discuss return or exchange options.

Delivery times can vary based on the shipping method selected and the destination. Once your order is shipped, we’ll provide an estimated delivery date.

Customs policies vary from country to country. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient.

We accept high-resolution images in JPEG, TIFF, PSD, or PNG format. For the best print quality, we recommend files with a minimum resolution of 300 dpi/ppi.

First, select the product you would like to order from our list of products. Then click on the order button at the top right of that product’s info page. This will take you to the upload  Once you are on the upload page for that product, simply click the ‘Select Images’ button or drag and drop your file into the designated box. Once uploaded, the file will appear in the ‘Your Uploaded Files’ section of that page..

Our upload tool can handle files up to 100MB. If your image file is larger, please contact us for assistance.

Yes, our upload tool allows you to select and upload multiple files at the same time. However, you will have to select the options for each file and then ‘add to cart’ separately. If you are placing an order using 20+ separate files and would prefer to not upload and select the options for each one, please contact us for assistance. We are happy to help process orders.

The tool will automatically suggest sizes based on the resolution of your uploaded file. If your file is too small to support printing a certain size, that size will not be available for you to select and will have a red asterisk next to it.

Our tool will provide cropping options to ensure your image fits the chosen print size. However, please note that some parts of the image may be lost during this process. Please use the preview tool on the cropping page to adjust/select the final crop.

Right now the largest size you can order online is 40 x 60. However, we do have the capabilities to print larger. For any sizing not available online please contact us at 850-361-8060 or chris@thestackhouse.com.

It’s possible to resize an image for a larger print, but doing so may affect the print quality. We recommend using high-resolution images for larger prints to ensure the best quality. Software such as Topaz Gigapixel AI can help push the limits of smaller files.

Once you log into our upload page you should be able to see your images listed towards the bottom of our shopping cart.

Absolutely. Our tool offers a preview feature that allows you to see an approximation of how your print will look before you place your order. However, this preview does not show all finishing options, such as additional borders or packaging options.

We use advanced color-matching technology to ensure accurate color reproduction. However, variations may occur due to differences in monitor calibration. We recommend using a calibrated monitor for color accuracy when preparing your file.

When you log in to your account and upload your images for a product, these images will be saved for this product type and will be available in the ‘Your Uploaded Images’ section towards the bottom of the page. This allows you to tailor your images to the specific products you are ordering.