The turn around time for all products is 2-5 business days. If you have not received an email with a tracking number within this time frame please contact us at 850-361-8060 or chris@thestackhouse.com.

If we haven’t started on your order then we can definitely make changes. Contact us at 850-361-8060 or at chris@thestackhouse.com. However, once we have started on any part of your order we cannot change your order without having to charge you a fee. We usually start on orders around 12-24 hours after they are placed.

Yes, you will receive an email with the appropriate tracking information when your order is shipped. You will also receive an email when your order is delivered. Please contact us at 850-361-8060 or chris@thestackhouse.com if you have not received these emails.

Coupon codes are entered at the end of the order process, right before you enter in your payment information. Below is a screenshot of the field used to enter the coupon codes.

Unfortunately, we do not have the ability to add coupon code discounts to orders that have already been placed.

If you need to rush an order, please let us know when you place the order in the comments section or contact us at chris@thestackhouse.com. While we will try to accommodate all rush requests, we cannot guarantee it. We can offer UPS 2-day Air and UPS Overnight options. Expedited shipping charges are billed separately.

Once you log into our upload page you should be able to see your images listed towards the bottom of our shopping cart.

Yes, we make everything in-house. We do NOT outsource any aspect of our productions. Making everything in-house guarantees a higher quality product and a quicker turnaround time.

Right now the largest size you can order online is 40 x 60. However, we do have the capabilities to print larger. For any sizing not available online please contact us at 850-361-8060 or chris@thestackhouse.com.

Yes, we offer custom sizing on all prints. It is best to size your image using a photo editing software such as photoshop or lightroom and then upload it to our upload page. Once uploaded, it will show up further down the page underneath the ‘Your Uploaded Files’ section. Hover over your image and click the ‘continue to next step’ button. This will take you to the cropping section. Go down to the sizing option that has ‘actual size’ next to it. This size should match your image size. Click the ‘continue’ button at the top-right or bottom-right of the page. If for some reason this process is not working or does not make sense please email or Dropbox us the image to chris@thestackhouse.com and contact us at 850-712-0713 or chris@thestackhouse.com and we will help in anyway we can.

Yes, we offer bulk order discounts on any order over $1000. Please contact us at 850-712-0713 or chris@thestackhouse.com for more information.

We currently accept JPEG, TIFF, PNG, and PSD file formats.

The current max file size is 100mb. If you file is larger than 100mb then please contact us at 850-712-0713 or chris@thestackhouse.com. Alternatively, you may send a Dropbox or Google Drive invite to chris@thestackhouse.com.

We require a minimum of 150 pixels per inch for full resolution fine art prints. Ideally, we would like more than 150 pixels per inch, but that is the minimum native resolution required to print without notable resampling pixelation.

The maximum size we can print an image file is determined by the pixel dimensions of your original file after cropping. To determine the maximum size we can print an image, divide the pixel dimensions of that image by 150. For example, 3600 pixels by 2400 pixels, once divided by 150, would yield you a maximum print size of 24 x 16.

Our shop is RGB. All images submitted should be in RBG format. Ideally, we would like all of our submitted images be full size JPEGs that are embedded with an Adobe RGB (1998) color profile.

Check out our blog post on export settings for more info.