Frequently Asked Questions

All your pressing queries about our products and services are answered right here. If you can’t find what you’re looking for, don’t hesitate to get in touch with us.

Product Related Questions

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What is a Giclee print?

Giclee print refers to a high-quality reproduction of original artwork, using an inkjet printer and archival-quality inks and papers. Giclee prints are valued for their color accuracy, longevity, and detail representation, making them popular among artists and art collectors.

How do Photo Prints differ from Giclee Prints?

While both are high-quality prints, the primary difference lies in the paper used and the intended use. Photo Prints are produced on photographic paper, perfect for photographs, while Giclee Prints use fine art paper, often preferred for reproductions of artwork.

What are Gallery Wrapped Canvas Prints?

These are canvas prints where the image extends around the edges of the frame, providing a seamless, professional finish. This type of print is ready to hang without the need for additional framing.

What is a Loose Canvas Print?

Loose Canvas Prints are not stretched or framed upon printing. Instead, they are delivered as a roll, providing you the flexibility to frame or display them as you see fit.

What are Foam Board Prints?

Foam Board Prints are prints mounted onto a foam board. The foam board gives the print rigidity and support, making it an excellent choice for presentations, framing, or temporary displays.

What are Packaged Prints?

Packaged Prints are a set of prints that are packaged together, typically for the purpose of reselling. These are perfect for artists who want to sell multiple prints of their work in an easy, organized format.

How do I choose the right print size for my artwork?

The size of your print largely depends on the purpose and the space where it will be displayed. Larger sizes work well for main pieces, while smaller sizes are ideal for complementing larger works or filling smaller spaces.

What file format should my artwork be in for printing?

We recommend high-resolution images in JPEG, TIFF, PSD or PNG format for the best print quality.

How do I upload my artwork for printing?

First you must select which product you would like to order from our products page. Once are on the product page simply click on the order button at the top right of the screen, this will take you to the upload page for that product. Click on ‘Select Images’ or drag and drop your file into the designated box. Your uploaded file will appear in the ‘Your Uploaded Files’ section.

How long does the production process take?

Production times can vary depending on the product. However, most orders are typically ready for shipping within 3-5 business days.

What are my shipping options?

We offer several shipping options ranging from standard to 2nd Day Air. You can choose your preferred option during checkout.

How should I handle and care for my prints?

Handle your prints with clean, dry hands. Avoid hanging them in direct sunlight or in high humidity areas. Regular dusting with a soft cloth is usually enough for maintenance.

Can I order custom print sizes?

Yes, we offer custom sizing options for many of our print types. The custom size selection tool is available at the bottom of the sizing list during the order process.

What's the difference between matte and glossy finish?

Matte finish has a non-reflective surface which often gives a more professional or fine art feel, while glossy finish has a shiny surface, enhancing the colors and making the image pop.

Can I order prints in bulk?

Absolutely! We offer automatic volume discounts on orders of 2 or more. For  quantities larger than 250 please contact us for assistance.

What if I'm not satisfied with my print?

Your satisfaction is our priority. If you’re not happy with your print, please contact us and we’ll work to rectify the situation.

Can I print my digital artwork?

Yes, digital artwork can be printed on any of our products. Ensure the file is high-resolution (300ppi) for the best results.

Can I get help with my order?

Absolutely! If you need assistance at any stage of the process, feel free to contact us. We’re here to help.

Do you offer framing options?

Currently, we offer stretcher bar framing options for our Gallery Wrapped Canvas Prints. For other print types, they’ll be delivered ready for you to frame as per your preference.

Order and Delivery Questions

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How do I place an order?

Placing an order is straightforward. Browse our products and select your preferred print type. Upload your artwork, choose your size and finish options, and add the product to your cart. Once you have added all of the products to your cart that you wish to order, proceed to checkout, enter your shipping and payment details, and complete your checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.

How long does it take to process an order?

Processing times can vary depending on the product and order size. However, most orders are typically ready for shipping within 3-5 business days.

Can I change my order after I've placed it?

Please contact us as soon as possible if you need to make changes to your order. We’ll do our best to accommodate your request if the order has not yet been processed.

How do I cancel my order?

If you need to cancel your order, please contact us immediately. Orders that have not been processed can be canceled and fully refunded.

Where do I enter my coupon code?

Coupon codes are entered at the end of the order process, right before you enter in your payment information. Below is a screenshot of the field used to enter the coupon codes.

screen shot of the coupon code field

Can my coupon code be applied after I place my order?

Unfortunately, we do not have the ability to add coupon code discounts to orders that have already been placed.

Can I track my order?

Yes, once your order has been shipped, we’ll provide you with a tracking number by email. You can use this number to track the delivery status of your order.

What are the shipping options?

We offer several shipping options ranging from Standard to 2nd Day Air. You can choose your preferred shipping method during checkout. Please visit our shipping page for more info.

How are the prints packaged for shipping?

Our prints are carefully packaged to ensure they reach you in perfect condition. Depending on the size and type, they may be shipped flat or in a durable mailing tube. Typically, orders with loose prints that are larger than 16×22 might be rolled for shipping depending on type and quantity.

Do you ship internationally?

Yes, we do offer Standard International Shipping to 34 countries. Please note that shipping costs and delivery times can vary depending on the destination. Please visit our shipping page for more info.

What happens if my print is damaged during shipping?

If your print arrives damaged, please contact us immediately with photos of the damage. We’ll work with you to replace the damaged print.

What if my order is lost in transit?

If your order is lost in transit, please contact us. We’ll investigate with the courier and if we determine that your order is indeed lost, we’ll arrange for an immediate reprint.

Can I return or exchange my print?

We stand by the quality of our products. If you’re not satisfied with your print, please contact us to discuss return or exchange options.

What's the estimated delivery time?

Delivery times can vary based on the shipping method selected and the destination. Once your order is shipped, we’ll provide an estimated delivery date.

Are there any additional customs charges for international orders?

Customs policies vary from country to country. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient.

File Upload and Print Size Questions

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What file formats do you accept for printing?

We accept high-resolution images in JPEG, TIFF, PSD, or PNG format. For the best print quality, we recommend files with a minimum resolution of 300 dpi/ppi.

How do I upload my artwork for printing?

First, select the product you would like to order from our list of products. Then click on the order button at the top right of that product’s info page. This will take you to the upload  Once you are on the upload page for that product, simply click the ‘Select Images’ button or drag and drop your file into the designated box. Once uploaded, the file will appear in the ‘Your Uploaded Files’ section of that page..

What is the maximum file size I can upload?

Our upload tool can handle files up to 100MB. If your image file is larger, please contact us for assistance.

Can I upload multiple files at once?

Yes, our upload tool allows you to select and upload multiple files at the same time. However, you will have to select the options for each file and then ‘add to cart’ separately. If you are placing an order using 20+ separate files and would prefer to not upload and select the options for each one, please contact us for assistance. We are happy to help process orders.

How do I know what size print my image can produce?

The tool will automatically suggest sizes based on the resolution of your uploaded file. If your file is too small to support printing a certain size, that size will not be available for you to select and will have a red asterisk next to it.

What if my image aspect ratio doesn't match the print size I want?

Our tool will provide cropping options to ensure your image fits the chosen print size. However, please note that some parts of the image may be lost during this process. Please use the preview tool on the cropping page to adjust/select the final crop.

What is the largest size you print?

Right now the largest size you can order online is 40 x 60. However, we do have the capabilities to print larger. For any sizing not available online please contact us at 850-361-8060 or chris@thestackhouse.com.

Can I resize my image for a larger print?

It’s possible to resize an image for a larger print, but doing so may affect the print quality. We recommend using high-resolution images for larger prints to ensure the best quality. Software such as Topaz Gigapixel AI can help push the limits of smaller files.

Where are the images that I uploaded?

Once you log into our upload page you should be able to see your images listed towards the bottom of our shopping cart.

Can I preview my print before ordering?

Absolutely. Our tool offers a preview feature that allows you to see an approximation of how your print will look before you place your order. However, this preview does not show all finishing options, such as additional borders or packaging options.

How do I ensure the colors in my print match the colors in my original image?

We use advanced color-matching technology to ensure accurate color reproduction. However, variations may occur due to differences in monitor calibration. We recommend using a calibrated monitor for color accuracy when preparing your file.

Where are the images that I uploaded?

When you log in to your account and upload your images for a product, these images will be saved for this product type and will be available in the ‘Your Uploaded Images’ section towards the bottom of the page. This allows you to tailor your images to the specific products you are ordering.

Payment and Refund Questions

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What do you charge for shipping?

We currently offer 3 different shipping options: Standard, Expedited, and 2nd Day Air. Your order total determines the shipping fee. Please visit our shipping page for more info.

 

How do I check on the status of my order?

The turn around time for all products is 2-5 business days. If you have not received an email with a tracking number within this time frame please contact us at 850-361-8060 or chris@thestackhouse.com.

Can I make changes to my order after it has been placed?

If we haven’t started on your order then we can definitely make changes. Contact us at 850-361-8060 or at chris@thestackhouse.com. However, once we have started on any part of your order we cannot change your order without having to charge you a fee. We usually start on orders around 12-24 hours after they are placed.

Will I receive tracking information once my order has shipped?

Yes, you will receive an email with the appropriate tracking information when your order is shipped. You will also receive an email when your order is delivered. Please contact us at 850-361-8060 or chris@thestackhouse.com if you have not received these emails.

Where do I enter my coupon code?

Coupon codes are entered at the end of the order process, right before you enter in your payment information. Below is a screenshot of the field used to enter the coupon codes.

screen shot of the coupon code field

Can my coupon code be applied after I place my order?

Unfortunately, we do not have the ability to add coupon code discounts to orders that have already been placed.

Can I rush my order?

If you need to rush an order, please let us know when you place the order in the comments section or contact us at chris@thestackhouse.com. While we will try to accommodate all rush requests, we cannot guarantee it. We can offer UPS 2-day Air and UPS Overnight options. Expedited shipping charges are billed separately.

Where are the images that I uploaded?

Once you log into our upload page you should be able to see your images listed towards the bottom of our shopping cart.

What file types do you accept?

We currently accept JPEG, TIFF, PNG, and PSD file formats.

What is the maximum file size I can upload to your site?

The current max file size is 100mb. If you file is larger than 100mb then please contact us at 850-712-0713 or chris@thestackhouse.com. Alternatively, you may send a Dropbox or Google Drive invite to chris@thestackhouse.com.

What resolution do you require?

We require a minimum of 150 pixels per inch for full resolution fine art prints. Ideally, we would like more than 150 pixels per inch, but that is the minimum native resolution required to print without notable resampling pixelation.

How large can my file be printed?

The maximum size we can print an image file is determined by the pixel dimensions of your original file after cropping. To determine the maximum size we can print an image, divide the pixel dimensions of that image by 150. For example, 3600 pixels by 2400 pixels, once divided by 150, would yield you a maximum print size of 24 x 16.

What color settings do you require?

Our shop is RGB. All images submitted should be in RBG format. Ideally, we would like all of our submitted images be full size JPEGs that are embedded with an Adobe RGB (1998) color profile.

Check out our blog post on export settings for more info.