Refund policy

At The Stackhouse, we take great pride in the quality and craftsmanship of our custom-made art products. We understand that buying art online requires trust and are committed to ensuring your complete satisfaction. While all our items are custom-made to order and thus not eligible for returns, we offer a satisfaction guarantee to address any concerns you may have.

100% Satisfaction Guarantee

Issue Reporting: If you are not completely satisfied with your purchase, please contact us within five business days of receiving your order. We request that you provide a detailed explanation of the issue along with any relevant photographs. This will help us understand your concerns and take appropriate action.

Quality Concerns: If your dissatisfaction is due to a defect in quality, a mistake in the order, or damage during shipping, we will offer a reprint of the item at no additional cost. Our team will validate the claim of a quality issue and require photographic evidence of the issue.

No Return Policy: Due to the custom nature of our products, we do not accept returns. Each item is uniquely made to order, and therefore, we cannot restock or resell items that are returned to us.

Reprint Policy: In cases where a reprint is confirmed, we will reproduce your order and ship it to you as quickly as possible. The original item need not be returned to us unless specifically requested.

Refund Consideration: In unique circumstances where a reprint may not be a satisfactory solution, we may consider offering a refund. This decision is at the sole discretion of The Stackhouse management and will be evaluated on a case-by-case basis.

Incorrect Order Details: Please note that The Stackhouse is not responsible for customer errors in order specifications, such as incorrect sizing, typos, or image selection. However, we strive for customer satisfaction and will try to work with you to find a feasible solution.

Cancellation Policy: Order cancellations can only be accepted if the production process has not begun. Since our products are custom-made, we cannot halt or cancel the order once production has commenced.

At The Stackhouse, we stand by the quality of our products and our dedication to customer satisfaction. We appreciate your business and look forward to providing you with high-quality custom art prints.

📞 Call Us: 850-361-8060

✉️ Email: support@thestackhouse.com