Order Support
Get help with order status, tracking, damaged shipments, file issues, or a reprint request.
Stackhouse support
How can we help?
Questions about an order, upload, paper choice, or custom run? Send the details and a real print team member will point you to the right next step.
Printed by people, answered by people
Order, file, and paper questions go to the same studio team that reviews your prints.
Order support
Status, reprints, shipping, and active order questions.
File help
Upload, resolution, color, crop, and print-readiness checks.
Custom quotes
Large runs, unusual sizes, wholesale, and special projects.
Artwork scanning
Original artwork intake, digitizing, and reproduction paths.
Get help fast
Choose what you need help with
Start with the closest topic below. It helps us route your question and keeps active order issues moving quickly.
File and Upload Help
Check file types, resolution, color mode, transparency, crop questions, and upload troubleshooting.
Paper and Product Questions
Compare papers, canvas, mounting, borders, packaging, and the format that fits your artwork.
Custom Quotes
Ask about bulk runs, unusual sizes, gallery projects, wholesale needs, or anything outside the standard flow.
Artwork Scanning
Plan high-resolution digitizing for originals, color matching, and print-ready reproduction files.
Partnerships
Reach out about reseller, dropship, studio, gallery, or business-to-business print support.
Zendesk support
Open a support ticket
Zendesk keeps your message in the support queue with order history, status, replies, and follow-up all in one place.
Support requests belong in Zendesk.
Use the Zendesk form for order support, file issues, paper questions, custom quote requests, and scanning questions.
What to include
- Your order number, if this is about an active or past order.
- The product, size, paper, file name, or deadline involved.
- Photos of shipping damage or print issues when relevant.
Before you write
Common contact questions
How quickly will you reply?
Most messages get a reply within one business day during studio hours. Active order issues are prioritized when you include your order number.
Where do I upload my artwork?
Use the create-your-print flow on each product page, or start from the order page. If upload trouble blocks you, send the file details and we will help route it.
What should I include for an order question?
Include your order number, the product type, the file name if relevant, photos of any shipping damage, and the deadline you are working toward.
Can you help with a reprint?
Yes. Share your order number and what needs to change or be checked. The team can pull the original settings and confirm the next step.
Can I see papers before ordering?
Yes. Request a media sample set if you want to compare surfaces, weight, tone, and finish before choosing a paper.
Ready to print?
Start your order with a clean path.
Upload your artwork, choose the print format, and let our team review the details before production.