Customer resources
Shipping & Production
Everything you need to estimate a delivery date, understand our rates, and know what happens if something goes wrong in transit.
Human-reviewed
Every print proofed before it is pressed.
Archivally boxed
Acid-free interleaving, studio-sealed.
Tracked in transit
USPS and UPS with delivery updates.
Stackhouse Promise
Lost or damaged? We reprint.
At a glance
Shipping at a glance.
- Most orders ship 3-5 business days after they are placed.
- Standard UPS Ground is our recommended option for domestic delivery.
- Mounted prints and gallery wraps already ship flat in sized packaging.
- International duties and taxes are the recipient's responsibility.
- If your order does not arrive within our cutoff window, we reprint free of charge.
- Eligible loose prints from 12x16 through 30x40 can choose Rolled or Flat Packed Standard and Express at checkout.
Domestic shipping - U.S. mainland
Rates and transit times.
Estimated arrival = production time + carrier transit time. Express shortens transit time but does not rush production.
| Final size | Standard | Express | Packing |
|---|---|---|---|
| Smaller than 12x16 | Recommended $11.99 | $29.99 | Ships flat by default |
| 12x16 through 18x24 | Rolled $11.99 or Flat Packed $15.99 | Rolled $49.99 or Flat Packed $59.99 | Flat Pack optional |
| Over 18x24 through 24x36 | Rolled $11.99 or Flat Packed $22.99 | Rolled $49.99 or Flat Packed $89.99 | Flat Pack optional |
| Over 24x36 through 30x40 | Rolled $11.99 or Flat Packed $51.99 | Rolled $49.99 or Flat Packed $149.99 | Flat Pack optional |
| Larger than 30x40 | Recommended $11.99 | Rolled $49.99 | Ships rolled; Flat Pack unavailable |
Economy is $7.99 for eligible loose-print carts through 12x16. At exactly 12x16, Flat Packed options can also appear.
| Final size | Standard | Express |
|---|---|---|
| Small, through 18x24 | $15.99 | $59.99 |
| Medium, through 24x36 | $22.99 | $89.99 |
| Large, through 30x40 | $51.99 | $149.99 |
| Large, over 30x40 and below Ultra | $51.99 | Not available |
| Ultra, long side 48 inches or larger | $149.99 | Not available |
Mounted prints and gallery wraps already ship flat. Express is available only through 30x40.
| Package class | Economy | Standard | Express |
|---|---|---|---|
| Small | $7.99 when eligible | $11.99 | $39.99 |
| Medium | Not available | $11.99 | $59.99 |
Checkout assigns Small or Medium from the product and size in the cart. Economy is subject to checkout eligibility.
Loose print packing
Rolled or Flat Packed.
Loose prints smaller than 12x16 already ship flat. For eligible loose prints from 12x16 through 30x40, checkout offers Rolled and Flat Packed versions of Standard and Express shipping.
Flat Pack is not available above 30x40, for Ultra sizes, or when another item in the cart is not eligible. Mounted prints and gallery wraps already ship flat and do not require a separate Flat Pack option.
International
We ship to 189 countries.
We ship internationally via USPS Ground Advantage International and UPS Worldwide Expedited. Orders over 24 inches may have additional shipping costs.
Duties and taxes are the recipient's responsibility
If unpaid, the package will be abandoned at customs and cannot be retrieved. A new order must be placed.
Countries we currently ship to 188 international destinations
188 international destinations outside the U.S., plus domestic shipping for 189 total countries in our current Shopify shipping zone.
- Albania
- Algeria
- Andorra
- Angola
- Anguilla
- Antigua And Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belgium
- Belize
- Benin
- Bermuda
- Bolivia
- Bosnia And Herzegovina
- Botswana
- Brazil
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Canada
- Cape Verde
- Caribbean Netherlands
- Cayman Islands
- Chad
- Chile
- China
- Colombia
- Comoros
- Cook Islands
- Costa Rica
- Croatia
- Curaçao
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Estonia
- Eswatini
- Ethiopia
- Falkland Islands (Malvinas)
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guatemala
- Guernsey
- Guinea
- Guinea Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong
- Hungary
- Iceland
- India
- Indonesia
- Ireland
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Lao People's Democratic Republic
- Latvia
- Lesotho
- Liechtenstein
- Lithuania
- Luxembourg
- Macao
- Madagascar
- Malawi
- Malaysia
- Maldives
- Malta
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Moldova, Republic of
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Nigeria
- Niue
- North Macedonia
- Norway
- Oman
- Pakistan
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Republic of Cameroon
- Reunion
- Romania
- Rwanda
- Saint Barthélemy
- Saint Kitts And Nevis
- Saint Lucia
- Saint Martin
- Samoa
- San Marino
- Sao Tome And Principe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- St. Vincent
- Suriname
- Sweden
- Switzerland
- Taiwan
- Tanzania, United Republic Of
- Thailand
- Timor Leste
- Togo
- Tonga
- Trinidad and Tobago
- Tunisia
- Turks and Caicos Islands
- Tuvalu
- Uganda
- United Arab Emirates
- United Kingdom
- Uruguay
- Uzbekistan
- Vanuatu
- Vietnam
- Virgin Islands, British
- Zambia
Production times
How long before we ship.
Standard
Rush Production
Reprint and damage policy
If something goes wrong.
Missing in transit
We will reprint free of charge if your order has not arrived within these cutoffs, counted from the expected delivery date:
Counting from the expected delivery date. Marked delivered but missing? We can help with a carrier claim.
Damaged in transit
Contact us within 7 days of receiving your order. Include photos of both the product and the packaging and we will arrange a replacement.
Marked delivered but missing
Check with neighbors, family, or your carrier office. Since the carrier confirms delivery, replacement shipping is not covered, but we can help file a claim or offer a discounted reprint.
Refunds
Refunds and store credits apply to product cost only. Shipping fees are non-refundable.
Frequently asked
Everything else.
When do I qualify for a reprint?
We issue free reprints if your order has not arrived within our cutoff timelines: Economy (10 business days), Standard (5), Express (2), International (15). The clock starts on the expected delivery date.
What if my package is marked delivered but missing?
Please check with neighbors, family members, or your carrier office first. Since the carrier confirms delivery, we cannot cover replacement shipping, but we are happy to help with a claim or offer a discounted reprint.
Do you refund shipping fees?
No. Refunds and store credits apply to product cost only. Shipping fees are non-refundable.
What if my order arrives damaged?
Contact us within 7 days of receiving your order with photos of the product and packaging. We will arrange a replacement or store credit depending on the situation.
Can I choose Flat Packed shipping?
Yes, when every item in the cart is an eligible loose print from 12x16 through 30x40. Checkout will show Standard and Express Flat Packed options alongside Rolled options. Prints smaller than 12x16 already ship flat. Flat Pack is not available above 30x40, for Ultra sizes, or when another item in the cart is not eligible. Mounted prints and gallery wraps already ship flat and do not need a separate Flat Pack option.
What happens if I do not pay duties and taxes on an international order?
If duties and taxes go unpaid, the package will be abandoned at customs and cannot be retrieved. A new order must be placed to receive your items.
We ship with carriers who handle fragile, oversized work every day.
Questions we did not answer?
The studio is a phone call or an email away. We answer fast, often within a few hours during studio hours.