Shipping & Production Times
At The Stackhouse Printery, we believe in transparent and straightforward shipping to ensure your artwork arrives safely and on time. Below, you’ll find details on our domestic, international, oversized shipping, reprint timelines, and production times.
Table of Contents
- Important Notes
- Domestic Shipping (U.S.)
- Shipping Rates for Large Mounted Prints & Gallery Wraps
- Requests for Flat Shipping
- Shipping to Hawaii & Alaska
- International Shipping
- Tracking & Delivery Issues
- Damage During Shipping
- Missing Packages & Reprint Cutoffs
- Standard Product Production Times
- Key Takeaways
- FAQ
- Have Questions?
Important Notes
- Most orders will ship 3–5 business days after the order is placed.
- Some Mounted Prints and Gallery Wraps may incur an Oversized Shipping Fee due to special packaging and handling.
- International orders may have additional duties and taxes charged by the destination country. If unpaid, the order will be abandoned at customs and cannot be retrieved.
- If you have questions, contact us.
Domestic Shipping (U.S.)
We ship within the U.S. using USPS and UPS.
Shipping Options (U.S. Mainland)
Additional Notes:
- Economy Shipping has limited tracking and is only available for eligible loose prints.
Mounted Prints & Gallery Wraps
We break down shipping costs based on size to ensure fair pricing for all customers.
| Size | Standard UPS Ground (3–7 Business Days) |
|---|---|
| Large (26x39+) | $49.99 |
| Extra Large (32x48+) | $149.99 |
- Carrier Selection: All Mounted Prints & Gallery Wraps ship via UPS Ground.
Requests for Flat Shipping
By default, loose prints larger than 12x16 are rolled and shipped in tubes for safe delivery.
- If you prefer prints to be shipped flat, a $25 handling fee + carrier shipping costs will apply.
- Please contact us before placing your order to arrange this option.
International Shipping
We ship to 27 countries using USPS Ground Advantage International and UPS Worldwide Expedited.
- Orders over 24 inches may have additional shipping costs.
- Duties and taxes are the recipient’s responsibility.
- If duties and taxes are not paid, the package will be abandoned at customs and cannot be retrieved. To receive your order, a new order must be placed.
Shipping to Hawaii & Alaska
- Shipping Times: Expect an additional 5–7 days on top of standard production time.
- Carriers & Methods: USPS Priority or UPS Ground where available.
- Additional Fees: Large mounted prints and gallery wraps may incur extra charges.
- Tracking: You will receive a tracking email once the package ships.
Tracking & Delivery Issues
- Tracking numbers may take up to 24 hours to update.
- Delays may occur due to weather, carrier issues, or peak shipping seasons.
- If your tracking hasn’t updated in 5 business days, contact us for assistance.
Damage During Shipping
- Contact us within 72 hours of receiving your order.
- Provide photos of the damaged product and packaging.
- We will arrange a replacement.
Missing Packages & Reprint Cutoffs
We will reprint your order free of charge if it has not arrived within the following timelines (counting from the expected delivery date):
| Shipping Method | Reprint Cutoff |
|---|---|
| Economy | 10 business days |
| Standard | 5 business days |
| Express | 2 business days |
| International | 15 business days |
Marked Delivered but Missing: If tracking shows your package as delivered but you cannot locate it, please check with neighbors, family, or your local carrier office. Since the carrier confirms delivery, we cannot cover replacement shipping. We can assist with a carrier claim or offer a discounted reprint.
Standard Product Production Times
| Product Type | Production Time |
|---|---|
| Loose Prints | 3 Business Days |
| Mounted & Packaged Prints | 4 Business Days |
| Gallery Wraps & Stretched Canvas | 5 Business Days |
Key Takeaways
- Mounted Prints and Gallery Wraps have additional shipping fees for larger sizes.
- UPS Ground is recommended for reliability and tracking.
- International duties and taxes must be paid by the recipient, or the order will be abandoned at customs.
- Reprints cover product + shipping if your order is lost in transit after cutoff timelines.
- Refunds/store credits apply to product cost only; shipping is non-refundable.
- Flat shipping requests cost $25 + carrier fees.
Frequently Asked Questions
When do I qualify for a reprint?
We issue free reprints if your order hasn’t arrived within our cutoff timelines: Economy (10 business days), Standard (5), Express (2), International (15).
What if my package is marked “Delivered” but missing?
Please check with neighbors, family members, or your carrier. Since the carrier confirms delivery, we cannot cover replacement shipping. We can assist with a claim or provide a discounted reprint.
Do you refund shipping fees?
No. Refunds and store credits apply to product cost only. Shipping fees are non-refundable.
What if my order arrives damaged?
Contact us within 72 hours with photos of the product and packaging. We’ll arrange a replacement or store credit depending on the situation.
Can I request flat shipping?
Yes. Prints that are usually shipped rolled can be shipped flat for $25 + carrier fees. Contact us before placing your order to arrange this option.
What happens if I don’t pay duties and taxes on an international order?
If unpaid, your order will be abandoned at customs and cannot be retrieved. A new order must be placed to receive your items.