Welcome to The Stackhouse, your premier destination for high-quality art and photo printing services. Whether you're a professional artist, a photographer, or an art enthusiast, we're here to help you bring your creative visions to life. This guide will walk you through everything you need to get started with our services, from creating an account to placing your first order and beyond.

Guide Overview

Creating an Account

Step-by-Step Instructions

1. Navigate to the Sign-Up Page: Visit The Stackhouse website and click on the "Account" button at the top right corner of the homepage. Then, click on the  New customer? Sign up for an account link below the log in fields.
2. Fill in Required Information: Enter your first and last name, provide a valid email address, create a strong password, and confirm your password.
3. Confirm Email Address: After submitting your information, you will receive a confirmation email. Open the email and click on the confirmation link to verify your account.
4. Log in to Your New Account: Return to the website and click on "Log In." Enter your email and password to access your account.

Benefits of Registering

• Order Tracking: Easily track the status of your orders.
• Faster Checkout: Save your shipping and billing information for quick reorders.
• Exclusive Offers: Receive special promotions and discounts available only to registered members.
• File Saving: Files that are uploaded are saved in your image library for easy reordering.

Selecting a Product

Product Options

• Giclee Prints: Ideal for fine art reproductions, offering exceptional color accuracy and detail.
• Canvas Prints: Perfect for a classic, gallery-quality look.
• Photo Prints: High-quality prints for your personal photos and artwork.
• Mounted Prints: Artwork mounted on a substrate for a polished, professional finish.
• Packaged Prints: Ready-to-sell or gift, prints with premium packaging.
• Gallery Wraps: Canvas prints stretched over a wooden frame for a frameless presentation.

Uploading Your Artwork

File Requirements

• Accepted File Formats: JPEG, PNG, TIFF.
• Recommended Resolutions: At least 300 dpi for optimal print quality.
• Color Profiles: Use sRGB or Adobe RGB for the best color accuracy.

Upload Process

1. Navigate to the Product Page: Select your desired product from the product categories.
2. Click on the 'Create Your Print' Button: Select the 'Upload Image' button to open the file selector and choose the artwork file from your device.
3. Ensure File Meets Requirements: Check that your file meets the size and format requirements. Adjust the resolution and color profile if necessary.
4. Upload Your Image: After selecting the file, it will automatically upload, and then you can choose that file to order and proceed to the next step.

For more information view our Guide to Submitting Your Artwork for Printing

Troubleshooting Tips

• File Too Large: If your file exceeds the maximum size, try compressing it without losing quality.
• Incorrect Format: Convert your file to a supported format (JPEG, PNG, TIFF) using a reliable image editing tool.
• Upload Error: Check your internet connection and try again. If the problem persists, contact our support team for assistance.

Customizing Your Print Order

Order Flow

1. Selecting a Size and Cropping: Choose from a range of standard sizes or enter custom dimensions. Use the cropping tool to adjust the image as needed. The preview will show how the image will appear when printed.
2. Selecting the Media/Paper Type: The media and paper type will change based on the product you selected. 
3. Final Options: Choose the final options for your print. These options will change based on product type selected

Live Preview

• Throughout the customization process, a live preview will show how your print will look with the selected options, ensuring you are satisfied with your choices.

Placing an Order

Order Process

1. Adding Items to the Cart: Once satisfied with the customization, click 'Add to Cart.' Continue shopping or proceed to checkout.
2. Reviewing Your Order: Go to your cart to review the items. Ensure all details are correct, including sizes, quantities, and customization options.
3. Proceeding to Checkout: Click on 'Checkout' to begin the payment process.

Payment Options

• Accepted Payment Methods: Credit cards (Visa, MasterCard, American Express), PayPal.
• Applying Discount Codes: Enter any promotional codes at the checkout page to receive discounts.

Order Confirmation

1. What Happens After You Place an Order: You will receive an order confirmation email with the details of your purchase. The email will include a summary of the items ordered, total cost, and estimated delivery time.
2. Receiving a Confirmation Email: Check your inbox for the confirmation email. If you do not receive an email, check your spam/junk folder or contact support.
3. Tracking Your Order: Log in to your account to view the order status. You will receive a tracking number once the order is shipped.

Shipping and Delivery

Shipping Options

• Economy Shipping: Estimated delivery in 8-13 business days.
• Standard Shipping: Estimated delivery in 6-9 business days.
• Express Shipping: Estimated delivery in 4-7 business days.
• International Shipping: Available to select countries with estimated delivery in 7-14 business days.

Tracking Orders

How to Track Your Order Status: Log in to your account and navigate to 'My Orders.' Click on the order to view tracking information.

Shipping Policies

• International Shipping: Customs fees and import duties may apply.
• Handling of Fragile Items: All prints are carefully packaged to ensure they arrive safely.

For more information check out our Shipping and Delivery Page

Care and Handling of Prints

Unboxing

• Safely Unboxing Your Prints: Carefully open the packaging using a box cutter or scissors. Avoid cutting too deeply to prevent damage to the prints.

Handling Tips

• Best Practices for Handling and Storing Prints: Handle prints with clean, dry hands or use gloves. Store prints flat in a cool, dry place away from direct sunlight.

Check out more information on Caring and Handling Your Prints

Display and Maintenance

1. Tips for Framing and Hanging: Use acid-free materials for framing. Hang prints away from direct sunlight and high humidity areas.
2. Maintaining the Quality of Your Prints: Dust frames regularly with a soft cloth. Avoid using cleaning agents on the surface of the prints.

Satisfaction Guarantee and Refund Policy

Guarantee Details

• Information on Satisfaction Guarantee: We stand by the quality of our prints and offer a satisfaction guarantee.

Return Process

1. How to Request a Return or Exchange: Contact customer support within 30 days of receiving your order. Provide your order number and reason for the return or exchange.
2. Steps Involved in the Return Process: Follow the instructions provided by our support team. Return the item in its original packaging.

Refund Policy

1. Conditions for Refunds: Refunds are issued for defective or damaged items. Custom orders are non-refundable unless there is a defect.
2. Process for Receiving a Refund: Once the return is received and inspected, a refund will be issued to your original payment method. Allow 5-7 business days for the refund to process.

For more information please 

Additional Resources

Contact Information

1. Customer Support Contact Details: Email: support@thestackhouse.com, Phone: 850-361-8060
2. How to Reach Out for Help: Use our contact form on the website. Reach us through our social media channels.

Community Engagement

1. Social Media Channels: Follow us on Instagram, Facebook, and Twitter for updates and inspiration.

FAQs

Common Questions

1. What file formats do you accept? Refer to our Uploading Your Artwork section for details on accepted file formats.
2. How do I track my order? Visit the Shipping and Delivery section to learn how to track your order status.
3. What are your shipping rates? Check our Shipping and Delivery section for information on shipping rates and options.

Quick Links

• File Preparation Guide
• Shipping Information