After ordering
Production and shipping
Review how prints are produced, packed, shipped, and tracked after checkout.
Care guide
Handle, frame, store, and clean finished prints in ways that protect the image surface and presentation.
Handle paper prints as little as possible before framing or packaging. Natural oils from your hands can mark the surface, especially on matte fine art papers.
Paper prints are best protected behind glass or acrylic. A mat or spacer helps keep the print from pressing directly against the glazing, which is especially important for long-term display.
Canvas and mounted prints are more rigid than loose paper prints, but the printed surface still needs care. Keep them out of direct sun and high humidity, and avoid leaning objects against the face of the print.
Dust gently with a clean, dry microfiber cloth. Do not use water, cleaners, solvents, or sprays on the printed surface.
If you are not framing right away, keep prints in their protective packaging or an acid-free sleeve. Store them flat in a cool, dry place with nothing heavy resting directly on the image area.
If a print arrives rolled, open it carefully and let it relax gradually. Avoid forcing it flat with pressure on the printed surface.
For framed prints, clean the glass or acrylic, not the print. Spray cleaner onto a cloth first instead of spraying directly onto the frame, so liquid cannot seep under the edge and reach the artwork.
For unframed prints, avoid cleaning the surface yourself. If a print has dust, moisture, fingerprints, or surface damage, contact us before trying to fix it.
Next steps
These pages help connect print care to shipping, media choice, and support.