Shipping Info
Understanding Our Shipping Information
At The Stackhouse, we aim to make the delivery process as transparent and straightforward as possible. We provide four shipping options for you to choose from, each tailored to meet different needs and budgets. These options include Standard, Expedited, 2nd Day Air, and Standard International shipping.
Please note that the shipping fee is calculated based on your total order amount. It’s important to remember that the shipping times we provide do not include the time required for production.
We strive to ensure accurate production and shipping estimates; however, they aren’t guaranteed due to various factors. For instance, orders containing more than 20 items or multiple product types may require additional production time.
Moreover, when ordering ultra-large canvas boards or gallery-wrapped canvas, an extra crating fee will be billed after purchase due to their ultra-large size.
Thank you for understanding, and please get in touch with us if you have any queries about our shipping policies.
Domestic Shipping
Navigating the world of shipping fees can be tricky. At The Stackhouse, we aim to simplify this process. Our domestic shipping fees are structured in a straightforward manner, designed to provide our customers with an easy-to-understand cost structure. No matter the size of your order, our aim is always to offer cost-effective, reliable shipping options that ensure your artwork arrives safely at your doorstep. Let’s delve into the specifics of our domestic shipping fees.
| Order Total | Standard Shipping 8-13 business days till delivery. |
Expedited Shipping 6-8 business days till delivery. |
2nd Day Air 5-7 business days till delivery. |
| Less Than $30 | $6.99 | $11.99 | $19.99 + 20% Order Value (Max $200) |
| $30 – $100 | $9.99 | $14.99 | |
| $100.00+ | Free | $17.99 |
Additional fees may be required for shipping to Hawaii, Alaska, APOs, and FPOs. We will contact you prior to processing for approval of any additional charges.
Important Notes on Our Domestic Shipping Policy
To better understand our shipping policies and what to expect when ordering from The Stackhouse, please take a moment to familiarize yourself with the following points:
- Shipping Cost Calculation: The shipping fee is determined after all discounts have been applied to your order.
- Estimated Times: Both shipping and production times are estimates only, and not guaranteed.
- Time Frame Start: All shipping and production time frames start the business day following your order placement.
- Print Handling: Paper Prints larger than 16×22 inches (including borders), and all loose canvas prints may be shipped in a rolled format for protection.
- Small Print Packaging: Smaller prints may also be rolled if they are ordered along with larger images for consistency and safety during transit.
- Order Shipping: We reserve the right to ship items separately or to combine orders as needed to ensure efficient delivery.
- Reshipping: Any orders returned as ‘Not Deliverable as Addressed or Unable to Forward’ can be reshipped, but an additional shipping fee will apply.
Understanding these points will help ensure a smooth ordering and shipping experience with The Stackhouse. Please reach out to us if you have any questions or concerns about our shipping policy.
International Shipping
| Standard International Shipping |
| $19.99 + 20% Order Total |
We currently ship to 34 different countries.
Shipping is calculated using a fixed rate plus an additional 20% of the order subtotal. Orders that contain items 24 inches or more in width or height AND that cannot be shipped in a tube may be more. Paper prints over 15″ in length will be rolled and shipped in a tube. The recipient is responsible for any additional duty fees and taxes imposed by the destination country.
Tracking for USPS shipments may only be available until the package arrives at its final US stop (typically Chicago for USPS shipments) before transferring it to an overseas flight. UPS shipments generally have ongoing tracking even after the package leaves the US.
International transit usually averages 2 – 4 weeks but can take longer in some instances if delayed in customs or the country has incoming bottlenecks due to COVID. The destination country may require the recipient to pay customs fees or VAT (Value Added Tax), which is determined by that country.
The Stackhouse will contact you for approval and payment of any additional charges (excluding customs fees or VAT) or if there are any issues with shipping large prints outside the U.S.
International Shipping Policies and Procedures
At The Stackhouse, we’re proud to offer our services to 34 unique nations around the globe. To ensure a transparent process, our international shipping fees are calculated using a fixed rate plus an additional 20% of the order subtotal. Please note that orders with items exceeding 24 inches in width or height, which cannot be shipped in a tube, may incur additional costs.
For the sake of protection and shipping feasibility, paper prints over 15″ in length will be shipped rolled within a sturdy tube. It’s important to note that any additional duty fees, taxes, or VAT (Value Added Tax) required by the destination country are the responsibility of the recipient.
We aim to keep our customers informed every step of the way. For USPS shipments, tracking may be available until the package reaches its final U.S. stop before heading overseas, typically Chicago. UPS shipments usually provide ongoing tracking, keeping you updated even after the package leaves the U.S.
Transit times for international orders usually average between 2 to 4 weeks. However, delays can occur due to customs hold-ups or current global situations like the COVID-19 pandemic, which may cause bottlenecks in certain countries. Despite these potential delays, we strive to ensure your art pieces reach you in perfect condition and as promptly as possible.
The Stackhouse will contact you for approval and payment of any additional charges (excluding customs fees or VAT) or if there are any issues with shipping large prints outside the U.S.
Estimated Time Till Delivery
At The Stackhouse, we prioritize keeping our customers informed about the status of their orders. Once your order has been shipped, you will receive a tracking email to monitor its journey.
We are committed to maintaining the accuracy of our estimated delivery time frames, although they are not guaranteed due to potential unforeseen circumstances.
Please note if your order hasn’t been delivered within 15 days after the ship date for domestic orders or within 30 days after the ship date for international orders, we are happy to facilitate a reprint for you. Trust in our commitment to ensure you receive your art in a timely manner.
| Shipping Option | Average Business Days till Delivery
Includes Production (3 days for prints. 5 days for wrapped canvas) |
| Standard Shipping | 8-13 Days |
| Expedited Shipping | 6-8 Days |
| 2nd Day Air | 5-7 Days |
| Standard International | 10-21+ Days |
Shipping Damage
At The Stackhouse, we uphold stringent shipping protocols, strictly adhering to USPS and UPS guidelines, and fully insuring all our packages. Despite these precautions, we understand that unforeseen incidents may occur.
Steps to Take in the Event of Damaged Goods:
If your order arrives damaged, please take the following steps:
- Contact us: Notify us of the damage within 72 hours of receiving your order. We will replace your order at no additional cost.
- Document the damage: Take photos of all the damaged areas, including the packaging and the product. This visual evidence is crucial for processing the insurance claim.
- Retain the damaged goods and packaging: Please keep all damaged products and packaging for at least 10 business days following your claim. This material may be required for further inspection during the insurance claim process.
Your satisfaction is our top priority. By following these steps, we can swiftly address and resolve any shipping mishaps to ensure you receive the quality prints you ordered.
Crating Fee for Large-Scale Prints
At The Stackhouse, we take great care in ensuring that your large-scale foam board prints and gallery-wrapped canvas pieces are handled and shipped with the utmost protection. To that end, we employ a special crating process for certain sizes of prints.
This service incurs a crating fee of $100.00, a worthwhile investment for the safe transit of your art. Importantly, each crate can accommodate two to three prints depending on size, providing value for multiple print orders.
The Stackhouse will reach out to you directly in situations where this crating fee applies. The standard sizes that necessitate this additional crating process are as follows:
- 20×60
- 30×60
- 34×51
- 36×48
- 36×54
- 36×60
- 36×52
- 38×57
- 40×50
- 40×60
We greatly appreciate your understanding and cooperation in this matter, as our primary goal is to deliver your prints in the excellent condition they deserve.