Shipping Info

We currently offer three shipping options: Standard, UPS Ground, and Standard International. Your order total determines the shipping fee. All production and shipping times are estimates and are not guaranteed. Orders with large quantities (20+) or orders with multiple product types may take longer to produce. Ultra-large canvas boards and gallery-wrapped canvas require a crating fee.

• Shipping is calculated after discounts are applied.
• All shipping and production times are only estimated, not guaranteed.
• All shipping and production time frames begin the following business day.
• Paper Prints larger than 16-inches wide and 22-inches long (including borders), as well as all loose canvas prints, might be rolled when shipped.
• Smaller prints may be rolled if ordered with larger images.
• We reserve the right to ship items separately or combine orders as we see fit.
• All orders returned as ‘Not Deliverable as Addressed or Unable to Forward‘ can be reshipped for an additional shipping fee.

Estimated Time Till Delivery

You will receive a tracking email as soon as the order ships. All delivery time frames are accurately estimated and strongly adhered to, but not guaranteed. If your order has not been delivered in 15 days domestically or 30 days internationally we will reprint.

Additional fees may be required for shipping to Hawaii, Alaska, APOs, and FPOs. We will contact you prior to processing for approval of any additional charges.

International Shipping

International Shipping Info

We currently ship to 34 different countries.

Shipping is calculated using a fixed rate plus an additional 20% of the order subtotal. Orders that contain items 24 inches or more in width or height AND that cannot be shipped in a tube may be more. Paper prints over 15″ in length will be rolled and shipped in a tube. The recipient is responsible for any additional duty fees and taxes imposed by the destination country.

Tracking for USPS shipments may only be available until the package arrives at its final US stop (typically Chicago for USPS shipments) before transferring it to an overseas flight. UPS shipments generally have ongoing tracking even after the package leaves the US.

International transit usually averages 2 – 4 weeks but can take longer in some instances if delayed in customs or the country has incoming bottlenecks due to COVID. The destination country may require the recipient to pay customs fees or VAT (Value Added Tax), which is determined by that country.

The Stackhouse will contact you for approval and payment of any additional charges (excluding customs fees or VAT) or if there are any issues with shipping large prints outside the U.S.

Damage During Shipping

All packages are shipped according to USPS and UPS guidelines and are fully insured. In the event that your order has been damaged during shipping please contact us within 72-hours and we will replace your order at no cost. Photos of the damage are required to process the claim. Please take pictures of all damage and keep all damaged packaging and products for 10 business days. This is in case they are required for the insurance claim.

Crating Fee

Our ultra-large canvas boards and gallery-wrapped canvas require an $80.00 crating fee. Up to 3 prints can fit into each crate. The Stackhouse will contact you. Below are the standard sizes that require a crating fee.

Sizes
20×60
30×60
34×51
36×48
36×54
36×60
36×52
38×57
40×50
40×60