Account / Orders
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The turn around time for all products is 3-7 business days. If you have not received an email with a tracking number within this time frame please contact us at 850-361-8060 or firstname.lastname@example.org.
If we haven’t started on your order then we can definitely make changes. Contact us at 850-361-8060 or at email@example.com. However, once we have started on any part of your order we cannot change your order without having to charge you a fee. We usually start on orders around 12-24 hours after they are placed.
Yes, you will receive an email with the appropriate tracking information when your order is shipped. You will also receive an email when your order is delivered. Please contact us at 850-361-8060 or firstname.lastname@example.org if you have not received these emails.
Unfortunately, we do not have the ability to add coupon code discounts to orders that have already been placed.
If your order needs to be rushed please let us know in the comments section when you are placing the order or by contacting us at 850-361-8060 or at email@example.com. While we can try to accommodate all rush requests, we cannot guarantee it. It is this reason that we do not offer it as a billable upgrade but try to accommodate each request on a case by case basis. We can offer expedited shipping options through FedEx. These options will be billed separately.
Yes we make everything inhouse. We do NOT outsource any aspect of our productions. This allows us to guarantee a higher quality product and a quicker turn around time.
Right now the largest size you can order online is 40 x 60. However, we do have the capabilities to print larger. For any sizing not available online please contact us at 850-361-8060 or firstname.lastname@example.org.
Yes, we offer custom sizing on all prints. It is best to size your image appropriately using a photo editing software such as photoshop or lightroom and then upload it to our upload page. Once uploaded, it will show up further down the page underneath the ‘Your Uploaded Files’ section. Hover over your image and click the ‘continue to next step’ button. This will take you to the cropping section. Go down to the sizing option that has ‘actual size’ next to it. This size should match your image size. Click the ‘continue’ button at the top-right or bottom-right of the page. If for some reason this process is not working or does not make sense please email or Dropbox us the image to email@example.com and contact us at 850-712-0713 or firstname.lastname@example.org and we will help in anyway we can.
Our prices are already discounted for wholesale production due to most of our customers already being professional artists and photographers, or resellers. We do offer specials on certain items or during certain times of the year. Those will be listed on our home page or our specials page. We also offer discounts based on volume per month and volume per order. For more info on these discounts please contact us at 850-712-0713 or email@example.com.
Yes, we offer bulk order discounts on any order over $1000. Please contact us at 850-712-0713 or firstname.lastname@example.org for more information.
We currently accept Jpeg, Tiff, PNG, and PSD file formats.
The current max file size is 100mb. If you file is larger than 100mb then please contact us at 850-712-0713 or email@example.com. Alternatively, you may send a Dropbox or Google Drive invite to firstname.lastname@example.org.
We require 150ppi for full resolution prints.
That is determined by the pixel dimensions of your original image after cropping Once you have this info you then divide it by 150. For example, say your file is 3600 x 2400. Divided by 150, this would yield you a maximum image size of 24 x 16.
Our shop is RGB. All images submitted should be in RBG format. Ideally, we would like all of our submitted images embedded with an Adobe RGB (1998) profile to insure proper color quality.