Account / Orders

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How do I check on the status of my order?

The turn around time for all products is 3-7 business days. If you have not received an email with a tracking number within this time frame please contact us at 850-361-8060 or chris@thestackhouse.com.

Can I make changes to my order after it has been placed?

If we haven’t started on your order then we can definitely make changes. Contact us at 850-361-8060 or at chris@thestackhouse.com. However, once we have started on any part of your order we cannot change your order without having to charge you a fee. We usually start on orders around 12-24 hours after they are placed.

Will I receive tracking information once my order has shipped?

Yes, you will receive an email with the appropriate tracking information when your order is shipped. You will also receive an email when your order is delivered. Please contact us at 850-361-8060 or chris@thestackhouse.com if you have not received these emails.

Where do I enter my coupon code?

Coupon codes are entered at the end of the order process, right before you enter in your payment information. Below is a screenshot of the field used to enter the coupon codes.

screen shot of the coupon code field

Can my coupon code be applied after I place my order?

Unfortunately, we do not have the ability to add coupon code discounts to orders that have already been placed.

Can I rush my order?

If your order needs to be rushed please let us know in the comments section when you are placing the order or by contacting us at 850-361-8060 or at chris@thestackhouse.com. While we can try to accommodate all rush requests, we cannot guarantee it. It is this reason that we do not offer it as a billable upgrade but try to accommodate each request on a case by case basis. We can offer expedited shipping options through FedEx. These options will be billed separately.

Where are the images that I uploaded?

Once you log into our upload page you should be able to see your images listed towards the bottom of our shopping cart.

General

Do you make everything inhouse?

Yes we make everything inhouse. We do NOT outsource any aspect of our productions. This allows us to guarantee a higher quality product and a quicker turn around time.

What is the largest size you print?

Right now the largest size you can order online is 40 x 60. However, we do have the capabilities to print larger. For any sizing not available online please contact us at 850-361-8060 or chris@thestackhouse.com.

Can you print custom sizes?

Yes, we offer custom sizing on all prints. It is best to size your image appropriately using a photo editing software such as photoshop or lightroom and then upload it to our upload page. Once uploaded, it will show up further down the page underneath the ‘Your Uploaded Files’ section. Hover over your image and click the ‘continue to next step’ button. This will take you to the cropping section. Go down to the sizing option that has ‘actual size’ next to it. This size should match your image size. Click the ‘continue’ button at the top-right or bottom-right of the page. If for some reason this process is not working or does not make sense please email or Dropbox us the image to chris@thestackhouse.com and contact us at 850-712-0713 or chris@thestackhouse.com and we will help in anyway we can.

Do you offer wholesale pricing?

Our prices are already discounted for wholesale production due to most of our customers already being professional artists and photographers, or resellers. We do offer specials on certain items or during certain times of the year. Those will be listed on our home page or our specials page. We also offer discounts based on volume per month and volume per order. For more info on these discounts please contact us at 850-712-0713 or chris@thestackhouse.com.

Do you offer bulk order discounts?

Yes, we offer bulk order discounts on any order over $1000. Please contact us at 850-712-0713 or chris@thestackhouse.com for more information.

File Setup

What file types do you accept?

We currently accept Jpeg, Tiff, PNG, and PSD file formats.

What is the maximum file size I can upload to your site?

The current max file size is 100mb. If you file is larger than 100mb then please contact us at 850-712-0713 or chris@thestackhouse.com. Alternatively, you may send a Dropbox or Google Drive invite to chris@thestackhouse.com.

What resolution do you require?

We require 150ppi for full resolution prints.

How large can I print my image?

That is determined by the pixel dimensions of your original image after cropping Once you have this info you then divide it by 150. For example, say your file is 3600 x 2400. Divided by 150, this would yield you a maximum image size of 24 x 16.

What color settings do you require?

Our shop is RGB. All images submitted should be in RBG format. Ideally, we would like all of our submitted images embedded with an Adobe RGB (1998) profile to insure proper color quality.